Terms & Conditions

  • The Vice Versa card is not a credit card.
  • Cash-rewards are also referred to as Card-Cash and Vice-Versa.
  • Card-Cash cannot be paid out in cash but only claimed against purchases at Vice Versa Partners.
  • The Premium Guide is complimentary. A one-time card fee will be charged for Silver cards equivalent of US$10 in Dubai and EUR€ 10 in Milan.
    1) The card fee may have been paid for, by a service provider, should your Welcome Package have been given to you as a gift. In this circumstance, there are no deductions of your Card-Cash.
  • To activate the Silver card, the card user must provide a correct mobile number and date of birth for security purposes and further serves as card user identification.
  • The Silver card is valid for 1 month from first use. Thereafter both the card and Card-Cash expire.
  • Visit www.viceversacard.com while card is active to upgrade to a Vice Versa Gold card at US$ 10.
  • For a Gold card, Card-Cash is valid for 365 days from date of credit or until the card expires (whichever comes first).
  • The card must be presented at the point of purchase to be rewarded with Card-Cash or for redemption of Card-Cash.
  • Use of the Vice Versa card in conjunction with any other publicly announced promotions or reductions offered is at the Partner's discretion.
  • Any item returned to a Partner where Card-Cash was rewarded at time of purchase may be refunded minus Card-Cash reward. (All refunds are subject to individual Partner policies.)
  • Any item returned to a Partner where Card-Cash was redeemed in part or full at time of purchase will be exchanged only.
  • The Vice Versa card may not be valid on 25th/31st Dec and 14th Feb subject to the discretion of Dining & Nightlife Partner outlets.
  • Vice Versa does not take responsibility for lost cards. If your card is lost, damaged or stolen, you must inform Vice Versa who will block your card and issue a new card the following day. To block your card you must provide the security numbers given at activation. A service fee of US$2 will be deducted from your Card-Cash balance.
  • If a Partner does not honour the Vice Versa card, please report this by calling the hotline.
  • Some Dining & Nightlife Partner outlets may reward Card-Cash on the total amount of the bill minus municipality fees and service charge.
  • By use of the Vice Versa card you accept the Terms & Conditions.
  • Vice Versa reserves the right to update or amend Terms & Conditions at any time. Current & valid Terms & Conditions can be found on www.viceversacard.com.
  • Vice Versa Intranet and its Destination representatives take no responsibility for the use of the Vice Versa card or any consequence of the use hereof, incl. the safety and security of products and services purchased along with the Vice Versa card.
  • Vice Versa may amend Card-Cash rates or add/remove Partners from the programme at any time.
  • Check the Partner section on www.viceversacard.com for the current Partner listings and Card-Cash rates.
  • The Vice Versa Silver card remains the property of Vice Versa International FZE-LLC.
  • Announced competitions (by a Vice Versa destination office) will be valid as per general terms and conditions herein. Competition draws / results will be made on the date announced or within 7 days of the competition end date.  Only the holder of an activated card is entitled to a winner prize. The winner will be contacted directly on the contact number provided when activating the Vice Versa card. Prizes can not be exchanged for cash. Prizes must be redeemed within the period specified on the certificate and will otherwise expire.