Vice Versa International is recruiting a Customer Service Agent. As part of a team of 2-3 people, the Customer Service Agent will need to work closely with our marketing team on activities such as communication, databases, direct marketing, campaigns, surveys and quality control.Your key responsibilities will be:
- Attend calls in a service oriented manner
- Ensure the proper creation of customer profile and customer contact records
- Act according to internal procedures/processes and recommend changes to improve the efficiency of work and performance
- Prepare and analyze the reports related to customer complaints, service reminders, sales, customer follow up etc.
- Provide regular reports to the Call Centre Manager on the Call Center activities and performance
- Conduct out-bound calls for card upgrade / telesales
- Perform other related front office duties as requested and attend calls according to the team defined job responsibilities
Profile
We are in a position to appoint a Customer Service Supervisor / Manager and a Customer Service Agent to effectively assist our clients and cardholders.
- Good interpersonal and communication skills in English is essential
- Knowledge of PC-based applications
- Minimum 3 years experience in work related to a Call Centre
- Arabic / Russian and English language abilities are essential to succeed in this position.
If you have experience in working in a similar position within retail, loyalty, bank, hospitality or tourism, and have the skill set and experience, we would like to hear from you for this exciting opportunity!
How to get the job?
If you believe that you are the right person for the position, we would like to hear from you.
As initial information and screening you just have to complete the application form: click here
and attach a 1 page Cover letter in your own words. You may fax or send it by e-mail.
If we find your profile of relevance, a Vice Versa team member will contact you for your updated CV (incl. photo).
You might be invited for 1st and 2nd interview which will lead the right candidate to a future career with Vice Versa.
We look forward to hearing from you!
